Confirmation will be sent in 3 to 6 hours as soon as we confirm an available chauffeur.
We appreciate if you make an early reservation. We will charge extra fees to all Haneda Airport and minimum charge transfer reservations (Narita Airport transfer is not included) immediately before ride as follows:
- 24 hours before ride: + 2,000 Yen
- 12 hours before ride: + 4,000 Yen
Cancellation Policy and Important Conditions
Free cancellation if 12 hours prior to the reserved time for domestic rides for Business Class Mini Van (Haneda Airport transfer only). Other cases and classes are 24 hours.
In the case of Business Hourly service, even if you cancel it after free cancellation period, you will be charged only the minimum two hours fare.
In the case of non-airport transfer, even if you cancel it after free cancellation period, you will be charged only the minimum fare.
If you make a reservation for a ride taking place within 24 hours, such a ride cannot be eligible for free cancellation.
If customer is late to show up to pick-up point by reserved time and date, in all airport transfers, first 30 minutes are no extra charge, however, there will be extra charges at every 30 minutes as following: 2500 Yen for Business class sedan, 3000 Yen for Business class Van and 5000 Yen for all other classes. If it is caused by flight delays, first one hour is free, but the same extra charge rules will be applied. As for early arrivals, counting will start at actual arrival time. If it is not airport transfers, extra charges for delay will be as follows: 3000 Yen for Business Class Sedan, 3750 for Business class Van, and 5500 for all others. Please read this article and determine pickup time by yourself.
For more details for Terms and Conditions, please click here.